Floor Manager
AllSaints Greater Bristol Area, United Kingdom
Join to apply for the Floor Manager - Bristol Cribbs Causeway role at AllSaints
THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
RESPONSIBILITIES
* The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, and ensuring that customers receive the best experience in store.
* You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
* You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer service.
* You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers.
* Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best‑selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.
* You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need.
* Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
* Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
* Create and implement floor plans and rotas independently, setting the store up for success for the year.
SKILLS & QUALIFICATIONS
* You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new look.
* Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to.
* You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations – it's your passion and it shows.
* Natural affinity in learning new systems and processes in a digital environment.
* Honest, trustworthy and dependable – you live by our brand values.
* A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand.
* A confident and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your everyday interactions.
EMPLOYMENT DETAILS
Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service
Industries: Retail
LOCATION
We’re excited to open our new AllSaints store at The Mall, Cribbs Causeway – the South West’s premier shopping and leisure destination. Serving a vast and affluent catchment from Bristol to South Wales, Cribbs is where the region comes for a full day out. With its mix of high‑street favourites, luxury retailers, and anchor stores like John Lewis, plus year‑round entertainment from cinemas to ice rinks, it attracts a broad audience of families, professionals, and style‑conscious shoppers. AllSaints now joins this vibrant retail hub, bringing our signature edge to one of the UK’s most dynamic shopping destinations.
BENEFITS
* A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
* Potential to earn more from our team through commission scheme.
* We are a disability‑committed certified employer.
* Employee discount for you to spend with family and friends.
* Up to 2 years service award, 33 days (25 days + bank holidays).
* Over 2 years service award, 36 days (28 days + bank holidays).
* Access to dental cash plan & free virtual GP appointments through Aviva.
* Employee assistance helpline.
* Life assurance cover.
* Access to discounted gym membership and corporate discounts.
* Free, confidential, wellbeing and lifestyle support.
* With Retail Trust, enhanced family leave benefits.
* Health days for you to use either for physical or mental wellness.
* Dedicated mental health support from our mental health first aiders.
* Eye care vouchers, season ticket allowance.
EEO STATEMENT
AllSaints recognises the importance and strength of diversity and commits to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, trans‑gender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#J-18808-Ljbffr