Description
Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.
Why would you join Davies?
At Davies, we’re a community of passionate professionals who thrive on collaboration, innovation, and making a difference.
What’s in it for you?
* Reward platform – Access discounts from over 800 retailers. Treat yourself – you’ve earned it!
* Generous Leave: Start with 25 days of holiday, and it grows with your service. Plus, the option to purchase up to 5 extra days each year.
* Professional Development: Industry experience is a plus, but not essential. You can look forward to excellent training and great opportunities for professional qualifications.
* Work-Life-Balance: Our standard workweek is 37.5 hours and we offer a hybrid work environment
What will your day look like:
* Liaising with customers, insurers, suppliers, and colleagues nationwide
* Analysing policies to determine claim coverage and devise efficient claims processing strategies
* Keeping policyholders informed about claim progress through well-crafted correspondence
* Setting up new claims, appoint contractors, and update internal systems
* Issuing payments and arrange settlements as needed
* Ensuring compliance with contractual and regulatory requirements
* Contributing to team success and driving business growth
Knowledge and Abilities:
* Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
* Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
* Attention to Detail: Excellence lies in the little things.
* Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
* Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
* Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.