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Job Title: Front Office Supervisor
As our next Front Office Supervisor, you...
* Are reliable and engaging with team and guests.
* Demonstrate the essence of creating an exceptional guest journey.
* Are committed to taking care of the guests from arrival to departure.
* Provide guidance and support to the Reception team, helping them achieve their potential and departmental objectives.
* Assist in effectively running front office operations with a hands-on approach.
* Help guests and create positive experiences.
* Are confident in all aspects of guest relations, including recognizing all guests, especially those requiring special attention.
* Maintain strong relationships and communicate effectively with all departments.
What you will be doing:
* Lead and supervise daily department operations to ensure service standards are met with friendly and engaging service.
* Handle guest concerns promptly, tracking issues and notifying relevant departments to ensure memorable guest experiences.
* Ensure staff are informed daily about priorities to personalize service.
Qualifications
Your experience and skills include:
* A service-focused personality is essential.
* Previous leadership experience is preferred.
* Experience working with Opera Cloud is an asset.
* Strong interpersonal and problem-solving skills, with the ability to lead by example.
Additional Information
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, connecting hearts from arrival to farewell.
Whether you're seeking a job, a career, or a calling, we have something for you!
If you believe you're the right candidate for the Front Office Supervisor role, please click ‘Apply’ now! We’d love to hear from you!
One more thing…
By working at Novotel Edinburgh Centre, you become part of the Accor network, a global leader in hospitality. With us, you can be yourself, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company committed to attracting, recruiting, and promoting diverse talent, creating an environment where everyone feels they belong.
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