Overview
Join to apply for the Customer Consultant role at Body Shop (The).
The Body Shop is committed to generating positive economic, social and environmental impact. We aim to empower people and enrich our planet, with a long-standing activist and ethical stance in beauty.
With over 2,000 products designed to suit every customer, our team talks with customers daily to understand needs and recommend products that make them feel good. We offer products with natural ingredients and ethical sourcing through Community Trade programmes, so advising on skincare involves helping communities build a better life too.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More About The Role
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
Responsibilities
* Provide exceptional customer service on the shop floor to support store management in driving sales and profit.
* Talk with customers to understand needs and recommend products that align with their preferences and lifestyle.
* Demonstrate knowledge of product origins, ingredients, and ethical sourcing where applicable.
What We Look For
* Strong interpersonal skills to build rapport with customers; customer service experience is ideal
* Ability to communicate and listen effectively
* A genuine passion for beauty and the retail industry
* Open availability for evening, weekend, and holiday shifts
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Administrative and Support Services
East Riding Of Yorkshire, England, United Kingdom
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