JoinAmpliuson our mission to deliver a high-quality, customer-focused service for our customers. As a Homeownership Officer,youllsupport homeowners, manage income recovery, and work with internal teams and external partners to ensure homes are safe,secureand managed in line with legal and regulatory requirements. Salary: £43,408.40 per year (plus car allowance of £2,750.28) Contract: Permanent, full time Your week: 36.25 hours Monday Friday 9am 5.15pm Location: Hybrid with a weekly presence in either our Rushden or Peterborough office Snapshot of your role Deliver a customer-focused service, responding to homeowner enquiries in line with service standards,legislationand regulatory requirements Manage and resolve lease,transferand service charge queries, working with customers and external agencies, including attending meetings and home visits Monitor and manage rent, servicechargeand other income,taking actionon complex arrears cases to maximise income recovery Negotiate repayment plans,providewelfare benefitadviceand support customers to manage and prioritise debts Prepare and manage legal cases, including court applications, witness statements andrepresentingAmpliusat hearings,tribunalsand evictions Investigate and resolve breaches of lease,disputesand service charge issues, ensuring compliance with lease agreements and legal requirements Maintainaccuratedigital records, support Section 20 consultation processes and provide advice to internal teams on leasehold matters and legal covenants Whatyoullneed to thrive in this role Strong knowledge of leases, freeholdtransfersand management agreements Confidence using day-to-day IT systems (Outlook, Teams, Word, Excel) Good understanding of rent and service charge budgets,accountsand arrears recovery Ability to interpret complex legal,financialand technical information clearly and accurately Strong numerical,analyticaland problem-solving skills Excellent organisational skills with the ability to manage competing priorities and deadlines Confident communication skills, with the ability to handle challenging conversations and negotiate repayment plans A strong awareness of equality,diversityand inclusion, with the ability to work sensitively with a wide range of customers and communities A full UK driving licence, access to your own vehicle and willingness to travel is essential for this role. DBS clearance isrequiredfor this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Ampliuscolleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence. Closing: 16 April We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the AmpliusTalent Team andwellbe happy toassistyou. The Company Ampliusis one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialisthousingand home ownership options.Werea team of over 1,300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.