Overview
Administrative Support Officer. Initial Contract Role till March 2026 with view to extend.
Responsibilities
* Customer Service: Act as first point of contact for enquiries via telephone and email, including management of the teams shared mailbox and incoming/outgoing post. Demonstrate friendly, customer-centred, effective and efficient telephone manner. Direct correspondence to the appropriate Registered Building Inspectors when required and respond to applicants with relevant information and links to guidance on application procedures and service standards. Ensure all external communications with customers and stakeholders are effective and efficient. Log all customer enquiries and provide timely responses, effectively searching the database of previous/legacy building control applications when required to supply accurate information.
* Application Processing: Receive and accurately log Building Control applications and process them in the council\'s digital back-office database. Review applications to ensure all required documentation is complete and accurate (plans, forms, supporting evidence). Use checklists and system prompts to verify compliance with submission standards and statutory requirements. Liaise promptly with applicants to request missing or unclear information, providing clear guidance on what is needed and how to submit it. Respond to applicant enquiries on the building control application processes. Ensure applications are received, completed and logged, and then passed to a Registered Building Inspector or external service provider (e.g. Full Plan checks) for processing.
* Financial Administration: Generate and issue secure payment links to applicants for Building Control fees, work with Crawley BC corporate finance officers, and follow confirmation from the relevant Registered Building Inspector. Monitor payment status and follow up with applicants to support timely processing. Support invoicing and reconciliation processes in coordination with the finance team, including verifying transactions and ensuring all financial data is accurately recorded. Generate payment links and issue to applicants for Building Control fees.
* Recruitment note: Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
How to discuss
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
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