Workshop Controller - Renault at Lookers Motor Group Limited
Location: Carlisle, England, United Kingdom
Contract Type: Full‑time, permanent
Hours: Monday‑Friday 8:30 am – 5:00 pm, Saturday mornings on rota
Salary: OTE up to £43,600 (basic £34,000 per annum plus bonus)
Overview
We are looking for an experienced Workshop Controller to join our dynamic team at Carlisle Renault. You will supervise and motivate Technicians & Apprentices, review and prioritise the daily workload, and ensure the highest level of customer satisfaction. The role is a key part of our Aftersales Department, working closely with the Service Manager to achieve service targets, profits, and retention levels.
Responsibilities
* Ensure compliance with company, DVSA, health & safety, and OEM policies.
* Confirm all service work is performed correctly, competently and on time with customer satisfaction as priority.
* Maintain relationships with the vehicle manufacturer and support technicians during repairs.
* Liaise with colleagues and other departments to deliver a top‑quality service.
* Schedule work to meet customer needs, workshop targets, job complexity, and parts availability.
* Assist with technical challenges by supporting the team and writing technical reports.
Qualifications / Experience
Motor industry experience managing a team in a busy Service/Workshop environment; minimum NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent). Knowledge of COSHH legislation, trade practices, consumer legislation, and workshop quality control is essential. A full valid UK driving licence is required.
We value friendliness, confidence, enthusiasm, and teamwork. Roll your sleeves up and work as part of a one‑family culture that supports each other and shares the same goal.
Benefits
Core Benefits
* Competitive salaries with structured pay scales and progression.
* Generous annual leave that increases with length of service.
* Enhanced family leave – 6 months full pay for maternity and adoption, 2 weeks full pay for paternity.
* Access to Techscheme for discounted technology purchases.
Health & Wellbeing
* Eyecare vouchers.
* Smart Health – 24/7 GP access for mental and physical wellbeing.
* Dental insurance for everyday and unexpected treatments.
* Critical illness cover.
Financial Wellbeing
* MyView PayNow – access a portion of your pay as you earn.
* Free will writing services.
* Flexible life assurance options and partner life assurance.
Leisure & Lifestyle
* Discounted gym memberships.
* Travel insurance.
* Home and technology vouchers.
* Beyond card and other exclusive retail and lifestyle discounts.
We are committed to nurturing and providing brand and management training to enhance career development opportunities. Lookers and Charles Hurst are an equal opportunities employer committed to a discrimination‑free, inclusive workplace where employees can bring their whole selves to work.
If your application is successful, we will conduct employment checks and a driving licence check (if required), subject to a 6‑month probation period from start date.
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