This role is Urgent!!
please only apply if you live within a 30 mile radius to Hook, this client will not take people outside this radius.
upto £65k bonus discr. upto 20%
Key experience:-
Experience in Leadership and Management
Experience liaising with customers for incident and technical support
Experience with smart meters or embedded devices
Knowledge of the electricity market would be desirable
Key Job Purpose
– The Customer Solutions Manager is a senior, customer
- facing technical leader responsible for overseeing the successful deployment, enablement, and operational support of smart metering platforms, including the Storm cloud-based Head End System (HES), NEOS solutions, associated connectivity, and smart meters.
This role partners closely with strategic customers to ensure solutions meet business objectives, drive operational efficiency, and scale reliably.
The Customer Solutions Manager serves as a trusted advisor, providing strategic guidance on technical architecture, deployment strategy, and platform adoption, while representing customer needs internally to influence product roadmap, service improvement, and global delivery capability.
This position is designed for high-calibre individuals seeking progression into Product Management, Customer Experience leadership, or broader business leadership roles, through exposure to global operations, cross-functional collaboration, and strategic decision-making.
Lead and own the end-to-end deployment and operational success of Storm and NEOS solutions for strategic customers, including requirement analysis, pilot planning, configuration, deployment, and transition to production.
Define and drive deployment strategy across multiple customer sites, balancing scalability, operational efficiency, and regulatory compliance.
Lead resolution of complex technical issues, acting as the escalation point for technical and operational challenges across the deployment lifecycle.
Oversee the performance, reliability, and adoption of deployed platforms, ensuring measurable business outcomes for customers.
Customer Partnership & Strategic Advisory Build and maintain trusted relationships with senior technical, operational, and executive stakeholders at customer organisations.
Serve as a strategic advisor, guiding customers on best practices, system optimisation, and long-term platform adoption.
Product Leadership & Portfolio Influence Capture and prioritise customer requirements, insights, and operational learnings from deployments to influence global product roadmap decisions.
Collaborate with Product Management, R&D, and global engineering teams to define enhancements, new features, and solution improvements.
Identify trends, recurring challenges, and opportunities from deployments to drive continuous improvement initiatives for solutions.
Actively contribute to reference deployments, case studies, and industry thought leadership, enhancing market positioning.
Global Enablement & Operational Excellence Lead coordination with global teams (product, engineering, support, and operations) to ensure consistent deployment, support, and enablement of Storm and NEOS solutions across regions.
Promote knowledge sharing, best practices, and lessons learned across teams to enhance global delivery capability and solution quality.
Ensure accurate documentation, deployment artefacts, and knowledge bases are maintained to support global operations and scalability.
Champion operational excellence, proactive risk management, and adherence to compliance and security standards across all deployments
Person fit:-
Electricity or Smart Metering background
Leadership skills
Happy to remote manage staff in the USA
Good with change management
Worked on Large Scale projects previously
Exp of working on a product not in the market yet from beginning to end, lead and own it, and onboarding customers.
Worked in a specialist role before ideally.