Job Title: IT Hardware Manager Location: Antrim Salary: £35-45k Type: Full-Time, Permanent REED Technology are delighted to partner with an excellent and award winning manufacturing organisation who are seeking an IT Manager to join their team. is a fantastic opportunity to work in a fast-paced production environment where you will play a key role in supporting our IT infrastructure and ensuring the smooth running of hardware systems across the business. Responsibilities: Provide front-line IT support via in-person, telephone, and email channels, delivering professional and courteous assistance. Manage IT hardware assets using the organisation's tracking system, ensuring accurate records and effective housekeeping. Offer hardware support for production-critical equipment including terminals, scanners, PDAs, and label printers. Prioritise support tickets, effectively scheduling tasks and escalating complex issues when required. Apply diagnostic tools and structured troubleshooting to efficiently resolve technical problems. Utilise online resources such as software updates, drivers, and forums to assist in issue resolution. Build and maintain a strong understanding of the company's software and hardware platforms. Provide on-site technical support, including hardware installations, system configurations, software upgrades, and phone system management. Perform preventative maintenance on workstations, printers, peripherals, and assist with computer builds. Validate the resolution of technical issues, ensuring appropriate documentation of outcomes. Analyse support trends to identify recurring issues and recommend proactive solutions. Support network administration tasks, including Active Directory, Microsoft 365, SharePoint, ERP systems, and firewall/router management. Deliver IT training to staff. Collaborate with the group IT Manager to support key projects and IT service improvements. Administer Microsoft 365 tenant and on-premises Active Directory environments. Manage the Azure platform, including Intune and Endpoint Compliance. Configure and maintain virtual environments using Hyper-V. Essential Criteria: Minimum of 2 years' experience in an IT support role, ideally within a production environment. Strong knowledge of desktop, laptop, and server hardware. Hands-on experience with Hyper-V and Azure HCI. Proficient in implementing and managing backup solutions. Solid experience supporting Microsoft 365, Azure, SharePoint, and related services. Practical knowledge of Active Directory administration. Proficient in Windows operating systems (client and server). Skilled in network troubleshooting and the use of diagnostic tools. Familiarity with a range of system diagnostic and support utilities. If you meet the above criteria and would like to know more about this fantastic opportunity then please contact Niall Lennon for a confidential discussion. Skills: it hardware it manager infrastructure