General Job Description: This role involves managing sales orders, customer requests, and administrative tasks to support our sales function. You will be responsible for resolving customer issues, ensuring effective communication with internal departments, and providing an excellent customer experience. The role requires a proactive approach to delivering requested outcomes and finding solutions.
Key Responsibilities
1. Order Management: Manage a variety of sales orders and customer requests, ensuring efficient processing and fulfilment.
2. Sales Support Assistance: Support the sales team with equipment RFQs, sales orders, RMAs, reporting, and other administrative tasks as required.
3. Customer Support: Resolve customer issues, maintain effective communication with internal departments, and strive to provide excellent customer experience.
4. Process Management: Support the processing of order requests, coordinating with Logistics, Operations, and Finance to ensure smooth and timely execution.
5. Communication: Serve as the point of contact for escalated customer issues, maintain strong relationships, and ensure customer satisfaction.
6. CRM Management: Maintain the CRM system accurately with customer and project details for effective tracking and coordination.
7. Reporting: Produce and analyze reports to monitor inventory, order status, and respond to ad-hoc customer requests.
Additional Job Requirements
Essential Skills
* Customer Communication: Serve as the main point of contact for customer inquiries and concerns related to equipment removal from project sites. Communicate via email or phone, addressing questions promptly and professionally.
* Order Processing and Coordination: Process customer order requests and collaborate with departments (Logistics, Operations, Finance) to ensure accurate and timely execution. Maintain an internal database with relevant customer and project details.
* Inventory Tracking and Reporting: Generate reports to track inventory levels, order status, and handle customer requests.
* Workload Prioritization: Effectively prioritize tasks to meet deadlines, escalating workload concerns as necessary.
Required Skills
* Attention to Detail: Accuracy is crucial in this role.
* Adaptability: Be a team player capable of overseeing various tasks and systems.
* Technical Proficiency: Competent in using Microsoft Office suite and familiar with CRM systems.
Experience and Qualifications
* Experience: Proven track record in an administrative role demonstrating efficiency, organization, and excellent communication skills.
* Education: Formal education at GCSE level, Business Administration, or a related field preferred.
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