About the role
We're looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.
You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis, and finance administration. You will be a first point of contact for in-person and telephone callers to the service, which involves taking client details, providing information and working with advisers to direct enquiries to the right people. You will help the front line team with case administration, assist the Hub management with ad‑hoc projects, and make sure that our office equipment is properly maintained.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Skills and experience
With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast‑paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills.
You will be able to input, extract and analyse data and review processes, introducing new ways of working where needed.
Benefits
* Competitive salary
* 30 days of annual leave
* Enhanced family‑friendly policies
* Pension
* Interest‑free travel loans
* Tenancy deposit loan
* Payroll giving
* Cycle to work scheme
* Employee assistance programme
About the team
In Norfolk we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.
About Shelter
Home is a human right. It's our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home, because home is everything. We need ambitious, passionate people to join us. This is your chance to play part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be represented of the people we are here to help and those who support our movement. We are committed to combating racism both within and outside Shelter and welcome you on our journey to becoming truly anti‑racist.
Safeguarding Statement
Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All staff will observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
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