Who We Are Looking For
The PMO Lead is the single point of accountability for program governance. This role is the governance authority of the program – owning the framework, cadence, standards, and quality gates that underpin effective delivery. The PMO Lead operates independently of delivery to provide objective oversight, credible challenge, and accurate representation of program health to senior stakeholders and governance forums. This is not a coordination or administrative PMO role and must not be combined with workstream delivery responsibilities. The role requires the confidence and capability to challenge senior stakeholders – including workstream leads, capability teams, and client contacts – and the domain expertise to identify when reported status does not reflect underlying delivery reality.
Why this role is important to us
PMO Domain Coverage
* Program Planning & Performance Insight
o Owns the integrated program plan and performance management approach
o Maintains heat maps and management information (MI)
o Translates JIRA data into clear, decision‑focused reporting tailored to different governance audiences
* Governance Reporting & Board Materials
o Structures, writes, and quality‑assures all program governance packs
o Owns narrative clarity, accuracy, and decision‑readiness of materials
o Ensures content presented to governance forums clearly reflects program reality, risks, and trade‑offs
* Risk, Issues & Escalation
o Owns the RAID framework and scoring methodology
o Maintains program‑level risks and issues across all workstreams
o Produces concise RAID summaries for governance forums
o Ensures timely, evidence‑based escalation of material risks and issues
* Client‑Facing Reporting
o Produces client MI and performance reporting packs
o Ensures consistency between internal and external narratives
o Protects credibility by ensuring transparency and factual accuracy
* Key Deliverables & Milestones
o Tracks program‑level deliverables and critical milestones
o Produces consolidated weekly MI across all workstreams
o Identifies delivery slippage early and drives escalation where required
What You Will Be Responsible For
* Own and continuously evolve the program governance framework
* Enforce governance cadence, including meeting rhythm, pack production timelines, and action follow‑through
* Structure standard processes and frameworks for PMO teams to leverage with their clients
* Chair cross‑workstream governance and coordination forums and resolve blockers that cannot be addressed at workstream level
* Review and challenge all governance content prior to Program Director approval, including:
o RAG statuses
o RAID entries
o Milestone and deliverable status
* Draft, own, and present escalation papers to the Program Board and Steering Committee
* Actively challenge workstream leads, test leads, and client counterparts when reported status is inconsistent with delivery evidence
* Own the go‑live readiness assessment and present formal readiness recommendations to the Board
* Maintain a single, authoritative source of truth for program status, risks, issues, decisions, and dependencies
* Lead, manage, and develop the PMO team, including:
o Senior PMO Analyst
o PMO Analyst
o PMO Coordinator
Education & Preferred Qualifications
* Proven experience leading PMO functions on complex, multi‑year technology or transformation programs
* Strong asset servicing or financial services domain knowledge, with understanding of front‑to‑back operating models
* Extensive experience operating at senior governance levels, including Program Boards and Steering Committees
* High‑impact communicator with the confidence to professionally challenge senior stakeholders and delivery leads
* Deep understanding of program governance, risk management, and escalation frameworks
* Demonstrated experience building, leading, and developing high‑performing PMO teams
* Strong proficiency in JIRA and Confluence – able to maintain trackers, dashboards, and data quality, not just consume outputs
* Sound delivery judgment and the ability to identify when reported program status does not reflect underlying delivery reality – and the confidence to act
Benefits
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Equal Employment Opportunity
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Job ID: R-790900
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