About The Role
Are you a solution‑orientated leader ready to make a real impact in logistics?
We’re looking for an Assistant Shift Manager who can keep our operation running smoothly while driving efficiency, collaboration, and team development. In this role, you’ll work closely with key operational teams including Transport, Inventory, Returns and Outbases, while also building strong relationships with Commercial, Quality, People, and Health & Safety functions.
You’ll report directly to the Shift Manager, stepping in to support and lead the operation when needed, helping your team deliver consistent, high‑quality performance.
This role operates on a 4 on / 4 off shift pattern, giving you a balanced rhythm that supports both work and life — perfect for leaders who want structure, stability, and time to recharge.
If you’re passionate about leading people, improving processes, and creating a positive, high‑performing environment, we’d love to hear from you.
Here's What You Can Expect To Be Doing
Leadership and Support:
1. Report directly to the Shift Manager, providing vital support and stepping in when needed.
2. Lead and motivate teams across various departments to maintain efficiency and operational success.
3. Drive team development and foster a culture of collaboration and accountability
Operational excellence:
4. Ensure smooth and efficient day-to-day operations across department like Transport, Inventory, Returns and Outbases.
5. Complete incident reporting to ensure accurate documentation of any operation issue or safety concerns
6. Report maintenance issues and liaise with relevant departments to inform or help resolve the issues efficiently.
7. Manage and escalate high-level tickets related to the operation, ensuring swift resolution.
8. Cover other operation management roles when required.
People Management & Development:
9. Conduct 1-1 and development chats to support employee growth and performance
10. Conducts welfare meetings to address employee concerns and wellbeing.
11. Conduct and manage formal PIP process to address performance issues and encourage improvement.
12. Issue recognition cards throughout the operation to recognise
13. Administer documented discussions to ensure clear communication and employee accountability.
14. Conduct disciplinary hearings to handle employee conduct issues in a fait and consistent manner.
15. Conduct grievance investigations to ensure issue are addressed and resolved fairly.
16. Approve Holidays, ensuring adequate coverage and staffing levels.
A Few Things About You
Warehouse Operations and Management:
17. Strong knowledge of inbound and outbound warehouse processes
18. Hands on experience in stock management, audits, and adapting to changing workloads.
Leadership & Team Development:
19. Proven ability to motivated and develop diverse team with fair, consistent leaderships
20. Calm and solution orientated under pressure, driving result and team success
Operational efficiency:
21. Skilled in supply chain processes and cross functional collaboration
22. Expertise in labour management, capacity planning, and dispatch to optimise efficiency
Technical and reporting skills:
23. Proficient in Warehouse Management systems (WMS) and Microsoft office.
24. Experience in generating management reports to track performance and drive improvements
Performance & metrics:
25. Strong understanding of key performance metrics, including damage rates and labour costs to improve operations.
Apply now and join a dynamic team where your influence really matters.
A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
26. 24 days holiday
27. At least 5% contribution pension scheme
28. Enhanced Maternity, Paternity and Adoption Packages
29. Make a difference day (x2 fully paid charity days a year)
30. Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.
To see all our benefits and perks, visit our AO Benefits page.