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Customer Service Advisor - Natwest/Ulsterbank Belfast (Belfast), Belfast
Client: Teleperformance
Location: Belfast, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
* Shifts: Full time - 40 hrs/week, hours between 07:00 and 01:00
* Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
* Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks. Must evidence last 2 years employment and last 5 years address history.
Description of the Job
Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their goals.
Key Responsibilities
At first point of contact, deliver outstanding customer service and support organizational goals. Educate customers on banking options, support them in choosing suitable services, complete processes accurately and compliantly, and ensure positive customer experiences. Take appropriate actions to deliver good customer outcomes, review and mitigate gaps.
Join us as a Customer Service Advisor
* Deliver excellent service, focusing on customer needs and financial goals
* Educate customers on banking methods and support their choices
* Complete processes compliantly, providing seamless experiences
What you'll do
Conduct financial reviews, manage your diary, and balance proactive and planned customer interactions. Responsibilities include supporting customer service, maintaining team relationships, resolving complaints, and ensuring customer satisfaction.
The skills you'll need
Experience in customer service, relationship management, organizational skills, and working in a regulated environment. Proficiency in Microsoft Office and a customer-focused attitude are essential.
What you get from us -
* Perks at Work – Savings Discounts, Free Online Classes
* Help@Hand – Savings, Podcasts, Wellbeing Resources, Webinars, Access to GP, Mental Health, Financial, and Legal Support
* Critical Illness Cover – up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards
* Refer-A-Friend – earn up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Support
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