Salary: £35,000 - 35,000 per year Requirements: Experience supporting SaaS applications, especially ClickUp, with the ability to configure and support workspaces and users Strong troubleshooting and problem-solving skills with a structured and analytical approach Excellent communication skills and a strong customer service mindset Ability to work both independently and collaboratively as part of a team Strong organisational skills with the ability to prioritise effectively and work under pressure High attention to detail and a proactive, self-motivated attitude Demonstrated commitment to service improvement and user satisfaction Responsibilities: Develop and maintain a strong understanding of the clients core business systems, including their functionality, users, and common issues Provide responsive and professional support to users, resolving incidents, requests, and queries Manage and prioritise support tickets through the IT Service Management (ITSM) system, ensuring SLAs are consistently met Diagnose and resolve issues efficiently, achieving high first-time fix rates wherever possible Escalate complex issues appropriately and manage them through to resolution Maintain accurate documentation, processes, and knowledge base articles to support continuous improvement Perform routine system administration and support tasks Liaise with third-party suppliers and vendors where necessary to resolve technical issues Support change management processes and assist with system enhancements Contribute to wider IT initiatives and provide additional support as required Technologies: ClickUp Support ITSM More: We are a well-established and growing organisation located in North Surrey, seeking a motivated and customer-focused Application Support Analyst to join our IT team. This is an excellent opportunity for an IT professional looking to develop their expertise across a wide range of business systems in a dynamic and supportive environment. Our package includes a salary of £35,000 per annum, a company bonus scheme, private pension, 25 days annual leave plus bank holidays, and discounts on gym memberships and cycle to work scheme. last updated 8 week of 2026