Major Recruitment Oldbury are delighted to be recruiting for our exclusive Edgbaston based client who are seeking a Head of Experience to work on a 9-12 month fixed term contract. This is a crucial and varied role within the organisation with three direct reports. The role is a mixture of marketing, communications, customer service and management. Duties and tasks will include: * Undertake key research to include member profiling, segmentation (personas) and satisfaction, competitor research, industry sector, marketing and brand experience * Work with Chief Executive, Board and SMT to deliver, review and refine the companies strategic plan and that customers have exceptional experiences * Develop, implement and monitor the companies marketing plans to include brand awareness, member recruitment, retention and member and digital experience * Develop, implement and monitor the companies communication strategy to include member communications and engagement, the companies online presence (website & social media), digital communications, the Web App and traditional PR, liaising with external agencies as appropriate * Lead the team responsible for member recruitment, experience, retention and promotion, setting individual performance development plans and monitoring performance. * Propose and control the annual experience team budget. * To produce monthly executive reports on all activity, targets and return on investment. *...