Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.
Values: Open, Bold, Trusted
We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.
Trusted Partners:
* Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
* HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
* Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program – one of only 2 in the UK
* AWS: Premier Tier Services Partner
Job Description
You will report to the Senior Business Operations Analyst and work closely with Telefónica Tech's UK&I leadership team to collect, analyse and report management data to support decisions on day-to-day operations, strategic planning and specific business performance issues. The role requires a strong and collaborative individual who is detail oriented, capable of doing analysis across multiple data platforms, translating these insights into actionable recommendations.
Key Responsibilities
Reporting and Analytics
* Work with internal teams to identify and gather information needed to support business objectives and goals;
* Gather and present data to improve management reporting and support senior leadership team decisions;
* Use data to recommend and facilitate business optimisation programmes;
* Identify process gaps through the analysis of data;
* Assist with data management and clean-up when necessary.
Operational Support
* Provide operational support by improving the operational systems, processes and policies in support of the business goals, specifically support better management reporting, information flow and management and organisational planning;
* Coordinate planning, prepare necessary materials and liaise with internal teams to deliver flawless execution of projects or initiatives;
* Identify gaps in current operational model and collaborate with internal teams to plan and implement solutions;
* Investigate and recommend best practices to ensure consistency across team procedures;
* Efficiently and accurately complete operations and administrative duties;
* Complete research requests on new and existing initiatives.
Skills & Experience:
* Experience in an analytic space or relevant professional experience;
* Experience working in geographically dispersed teams is preferred;
* Strong planning and multi-tasking skills to prioritise numerous projects and ensure data is delivered in an understandable manner to the end user;
* Exceptional analytical skills with ability to develop insights and draw conclusions beyond what is readily apparent;
* Excellent oral and written communication to translate business needs and requirements in a clear, concise, and effective manner;
* Ability to effectively interact with business partners at varying levels;
* Strong interest in leveraging technology, tools, and process improvements to develop innovative solutions and drive continuous improvement;
Additional Information
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us, and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.