This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community. Description & Requirements who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. about this team The GEC (Guest Education Centre) Team, is part of the EMEA Digital Function and is central to delivering an elevated guest experience, to our lululemon EMEA omnichannel shoppers. The GEC team do this by being passionate about great guest experience, having in depth knowledge and ability to educate on our product range and utilising our tools and processes to resolve any guest needs. a day in the life: what you'll do The Manager, GEC is responsible for the educator and guest experience at the GEC. They lead and developing a high performing team of leaders across Field Operations, Guest Support Operations and Learning & Leadership sub-functions. Responsibilities include; Lead and developing a high performing, diverse and inclusive team. Own and enhance our educator experience and embody lululemon's values in their everyday interactions, Forecast and report on GEC key KPI's - ensuring guest experience is upheld at all times and actioning opportunities decisively Partner with Snr. Director, Digital - to input into the future GEC strategy globally. Identifying and leading in year initiatives that will improve both guest and educator experience across EMEA. Partner with Digital peers to successfully implement new experiences across our markets. Shape future processes and operational impacts and define requirements as part of initiative roll outs. Provide regular updates on progress of key GEC initiatives, enrol x-functional partners to support and manage risks and opportunities throughout the year Partner x-functionally across EMEA with P&C, legal, brand and retail to enable the GEC team and guest experience. Qualifications, skills & experience No formal qualification required. GEC/ Customer Service experience preferred. Tenured experience leading and managing teams. Experience within retail industry. must haves Acknowledge the presence of choice in every moment and take personal responsibility. Possess an entrepreneurial spirit and continuously innovate to achieve great results. Communicate with honesty and kindness and create the space for others to do the same. Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. Foster connection by putting people first and building trusting relationships. Integrate fun and joy as a way of being and working.