Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future? If so, we’re recruiting an Employment Adviser to join our team. You will provide advice and support to guide and mentor participants to overcome barriers to employment and achieve realistic job goals. You will manage a caseload, serve as the trusted contact, and help customers obtain sustainable employment.
Responsibilities
* Meet and exceed personal performance targets (Key Performance Indicators).
* Progressively manage a caseload of referred customers using appropriate strategies to help them overcome barriers to gaining employment.
* Deliver a positive experience to new customers, ensuring they engage with you and the programme.
* Achieve the Customer Service Standards required on the programme.
* Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer's personal circumstances, ambitions and goals.
* Provide appropriate advice and guidance on the basics of self‑employment and signpost customers to internal self‑employment specialists when required.
* Co‑produce personalised action plans featuring SMART targets to enable timely progression.
* Provide tailored support in all aspects of job‑search and interview preparation to ensure customers are matched to the right job that enables them to sustain employment.
* Provide training or guidance to customers to master digital technologies for self‑service learning materials and online job vacancies.
* Ensure all relevant evidence requirements are met to verify job starts.
* Fully understand the local labour market to source suitable job opportunities.
* Undertake direct marketing to employers using digital media such as email, LinkedIn, Facebook, and Twitter.
* Market specific customers to employers.
* Identify the specific recruitment needs of employers and undertake tailored pre‑screens and group assessments.
* Develop relationships with key stakeholders to maximise job opportunities, e.g. small business federations, chambers of commerce, JCP partnership managers.
* Maintain hard‑copy and system‑held customer records to the required compliance and quality standards.
* Develop an understanding of specialist signposting services in the local area/region and apply that knowledge during caseload management.
* Proactively participate in continuous improvement activities to ensure the service continues to deliver excellent customer support.
* Act as a customer‑centric employee who considers the best interests of the company, shareholders and colleagues.
* Identify, adopt and champion best practice.
* Work flexibly to meet the needs of the role, including travel and overnight stays if required.
* Accountable for own professional development and undertake necessary training as identified in the performance review process.
* Handle personal data in accordance with the organisation’s data protection policy.
* Actively participate in and promote Prevent and the safeguarding of children, young people and vulnerable adults.
* Adhere to the company’s policies and procedures, including safeguarding, equality, diversity and inclusion, quality, health and safety, and IT.
* Undertake any other duties appropriate to the post.
Qualifications
* Good working knowledge of the local labour market in the specified geographical locations.
* Basic knowledge of self‑employment.
* Fully IT literate in using a range of Microsoft Office programmes.
* Experience of working in a target‑driven environment.
* Experience of delivering services to meet contractual and quality standards.
Desirable qualifications
* Knowledge of the employability industry.
* Knowledge of the recruitment industry.
* Experience of working with people in the provision of information, advice and guidance.
* Full driving licence.
Benefits
* Competitive salary range of £26,500 to £29,545 per annum (dependent on experience).
* 25 days annual leave + Bank Holidays + Birthday Day off (with opportunity to buy additional days).
* 2 Volunteer Days.
* Pension – 5% Employee, 5% Employer.
* Healthcare Cash Plan, including 3 × salary life assurance.
* Annual Pay Review.
* Refer a Friend Scheme.
* Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle‑to‑work scheme and additional voluntary benefits.
Seetec is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender, religion or belief, marital status or pregnancy and maternity.
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