Trainee Croupier - RWC Training School
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Salary: £25,578 per annum
Department: Gaming Staff
Location: Birmingham
Published: 16 Sep 2025
Brand: Resorts World Birmingham
Closing Date: 19/10/2025
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
We are currently recruiting for Trainee Croupiers to join our vibrant Gaming Staff team at Resorts World Casino.
You will start your career by completing our in house training which will teach you all the foundation skills needed to be successful in this fantastic role and get paid We will even support and pay for your PFL application with the Gambling Commission. This role will require excellent customer service skills, acknowledgement and understanding of customers' needs and being an effective team player.
Key Competencies and Duties include:
* Able to commit to an intensive, fast paced training period* (6 weeks)
*
o Please note this will be held at Resorts World Casino
* Must have eligibility to work in the UK and as we are a Casino operator all applicants must be 18 years of age or over
* Fully flexible and able to work a variety of shifts
* Must be able to pass DBS checks necessary to gain a gaming licence
* Must have intermediate mathematical skills
Salary increase after successful completion of the Training School plus Tips
*Must be available to start training school week commencing 3rd November 2025*
What is a Genting Employee?
At Genting it's important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.
Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.
So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you
* Are enthused about working for Genting, and strongly believe in our values
* Demonstrate a positive, can-do attitude
* Have outstanding customer service skills
* Are friendly, helpful and supportive towards all team members
* Take pride in their appearance
* Reliable and hard working
* Are flexible to fit in with our 24 hour business
* Bring some personality and fun to the workplace
What We Can Offer:
* Online Discount portal
* A range of "flexible benefits"* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
* Life Cover
* Numerous discounts across Resorts World Birmingham and the NEC Campus
* Discounts across the wider Genting UK brand
* Discounted on-site gym membership
* Discounted bus and rail passes with National Express
* Pension
* Uniform provided
* Employee Assistance Programme
* Free on-site parking
* Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.
We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
* subject to eligibility