Administrative Officer
The closing date is 05 May 2026
To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central Administration and Booking team.
To support the Out of Hours service and the Urgent Community Response Team.
To provide admin support for several Community Services throughout the Trust.
Main duties of the job
* Receive telephone calls from patient/service users to book clinic appointments and deal with general enquiries.
* Receive telephone calls from health care professionals to support the Out of Hours service.
* Call backs to patients to confirm appointment times/attendance.
* Responsible for booking patients into services within the division.
* Provide admin support for community services
Job responsibilities
The Central Administration and Booking service operates 7 days a week, 365 days a year 8am 8pm.
We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.
Qualifications and professional training
* NVQ Level 2, GCSE Level or equivalent experience
* Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Experience and knowledge
* Previous experience of dealing with the public and taking telephone enquiries
* Experience of accurate data inputting
* Experience using IT software - System 1
Skills and attributes
* Good oral and written communication skills with people from a wide variety of backgrounds
* Maintains discretion when handling sensitive information
* Ability to work under pressure and meet tight deadlines
* Strong organisational skills to maintain accurate records and manage appointments
* Flexible
* Ability to use own initiative but also understands the need to seek advise when necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name: Wirral Community Health and Care NHS Foundation Trust
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