Information, Advice & Guidance Adviser – EZSigma Group
Salary: £26,485 per annum
Hours: Full Time (37 hours per week) or Part Time hours available
Location: Head Office Newton Aycliffe, working across County Durham
About Us
Groundwork works across the UK helping communities find practical solutions to the challenges they face. We provide training and create jobs, reduce energy use and waste, re‑connect people with nature and transform whole neighbourhoods. Step by step we go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential.
About The Role
As an Information, Advice & Guidance Adviser, you will deliver high‑quality, client‑focused information, advice, and guidance across a range of areas, including welfare benefits, debt, housing, consumer rights, energy, budgeting and related support. You will work through a multi‑channel approach including face‑to‑face meetings, telephone, email, online chat and video appointments ensuring clients receive the right help, in the right way, at the right time.
Responsibilities
* Listening carefully to understand client needs and priorities.
* Providing clear, tailored advice and practical support.
* Acting on behalf of clients where necessary, including referrals to specialist agencies.
* Maintaining accurate case records and ensuring compliance with quality standards.
* Being part of a supportive, collaborative team that values learning, innovation and continuous improvement.
Qualifications
* Empathetic and approachable, with excellent listening and communication skills.
* Experienced in providing information, advice and guidance (experience in welfare rights, housing or debt advice is desirable).
* Organised and proactive, able to manage a varied workload and meet deadlines.
* Committed to equality, diversity and inclusion in service delivery.
* Adaptable, with a willingness to travel and work flexibly to meet client needs.
* Passion for helping people overcome challenges and drive to make a difference in the community.
Closing date: Midnight on Thursday 6th November 2025. Please note, if we receive a high volume of applications we may close the role early, so we recommend early application.
If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
This role is not eligible for UK Visa Sponsorship. The successful applicant will need to have a pre‑existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
#J-18808-Ljbffr