JOIN OUR TEAM WORK AT THE ROYAL BALLET SCHOOL
About Us
We are a global organisation with an important mission: to nurture, train and educate exceptional classical ballet dancers and to set the standard for dance training worldwide.
As a boarding school, a performing arts organisation and a charity, our team is varied. Our staff have specialist skills in dance, academics, pastoral care, healthcare, outreach, marketing, fundraising, and operations - to name a few.
We look for committed, enthusiastic candidates who demonstrate the skills and experience we need.
People are the key to our success - we attract, retain, develop and motivate the best in their fields to share our commitment to providing excellent care and education for our aspiring dancers and dance teachers.
OUR VALUES
STRIVING FOR EXCELLENCE
NURTURING INDIVIDUALS
ACTIVELY WIDENING
ACCESS
OUR HERITAGE NOURISHES
OUR FUTURE
ALWAYS INNOVATING
Our full-time students are based at White Lodge in Richmond Park and Upper School in Covent Garden.
There are two additional boarding houses for Upper School students in Pimlico and Covent Garden. We also have offices on Bedford Street in Covent Garden.
The Royal Ballet School operates in locations worldwide, including different Associate centres and venues for Primary Steps and Intensive Courses.
Across our sites, there are a total of 280 employees. Wherever they work, our team respect each other, knowing everyone has a unique part to play in our organisations mission. Our workspaces are friendly, welcoming and inclusive. Our employees share a passion for the arts in society and for supporting individuals to reach their full potential.
WHATS IN IT FOR YOU?
GENEROUS PENSION SCHEME
SEASON TICKET LOAN
CYCLE TO WORK
SCHEME
EMPLOYEE ASSISTANCE PROGRAMME
LEARNING AND DEVELOPMENT OPPORTUNITIES
DISCOUNTS OFF A VARIETY
OF BRANDS
TECH AND ELECTRIC
VEHICLE SCHEME
GENEROUS ANNUAL LEAVE
IT ASSISTANT
APPLICATION DETAILS
LOCATION: Upper School, Covent Garden and White Lodge, Richmond Park. There will be regular travel to our other sites.
HOURS: 35 hours per week, with evening and weekend work compensated with TOIL
SALARY: £25,956 per annum
APPLICATION CLOSING DATE: Applications will be shortlisted and reviewed on entry.
OVERALL PURPOSE OF THE ROLE
To deliver ICT assistance, including first and second-line IT support, as well as both reactive and proactive maintenance.
Summary Of The Role
The IT Assistant will provide fast, efficient, proactive support to staff and students across multiple locations, with frequent travel between sites. Key responsibilities include assisting with hardware and software upgrades, performing preventive maintenance, providing Audio-Visual support, and delivering training and troubleshooting for staff and students, along with ongoing support and guidance.
We are looking for a quick learner with strong organisational skills, a proactive approach, and the flexibility to start early during the weekdays (typically at 8:00am). This dynamic position offers plenty of room for growth and development in a fast-paced environment. If you are passionate about IT, eager to learn, and ready to make a meaningful impact in a forward-thinking organisation, this role could be perfect for you!
MAIN DUTIES
PERSON SPECIFICATION
Travel between and work across the School's multiple sites Deliver timely and effective IT support to both onsite and remote users, responding to issues reported through the IT helpdesk and other channels within the agreed service levels (SLA) Proactively maintain and troubleshoot ICT, telephony, AV hardware, and software, ensuring systems are kept in good working order across all sites Assist with installing, upgrading, and relocating IT hardware and software, including cabling, office relocation and setting up ICT equipment Liaise with third-party suppliers and external IT contractors to diagnose and resolve technical issues Manage mobile devices used within the School, and support staff, students, and visitors in connecting their personal devices to the network and School resources Learn and carry out tasks related to the Schools ICT and Audio-Visual infrastructure Provide IT inductions and training for staff and students; develop clear user guides, manuals, and standard operating procedures Maintain an accurate asset register of ICT equipment and ensure ICT policies are regularly reviewed and updated Support audio-visual needs for teaching, events, presentations, conferences, including equipment setup, filming, editing, and archiving footage Communicate effectively with users regarding IT service disruptions and IT - related issues Be willing to undertake further training and development opportunities to gain skills in existing and new ICT systems Perform any other duties as may reasonably be required, within the scope and range of the job.
Essential Criteria
Demonstrate experience in providing IT support, preferably in an educational environment Proficient in Windows 10 & 11, Microsoft 365, and Office 365 suite, with a strong understanding of their practical applications Hands-on experience with Mobile Device Management (MDM) systems, particularly with Apple products
Knowledge and understanding of IT networking, cybersecurity principles, and familiarity with classroom technology, telephony, printing, and mobile devices Highly organised with a commitment to completing tasks efficiently and meeting deadlines consistently Energetic and enthusiastic about providing a helpful and efficient IT support service to all users Strong problem-solving abilities with keen attention to detail Knowledge of internet security and data privacy principles to ensure the protection of sensitive information Excellent customer service skills, with the ability to understand users' needs and collaborate effectively to find practical solutions Strong written and verbal communication skills, capable of conveying technical information clearly to non-technical staff and articulating staff needs effectively to external suppliers Ability to recognise and manage pressure, seek support when necessary, and respond constructively to feedback Willingness to work flexible hours, undertake regular travel across all sites, and complete necessary training Empathy and alignment with the aims and values of the school.
DESIRABLE CRITERIA
Prior IT experience in educational settings Microsoft or other relevant IT certifications
We are committed to creating an environment where all our employees feel part of our team
and can flourish, regardless of their background. Were proud to be an inclusive workplace
that promotes and values diversity.
The information detailed here about this role should not be considered encompassing. Over
time, the emphasis of the job may change without changing the general characterisation of
the role or the level of duties and responsibilities. This information will be periodically
reviewed and revised in consultation with the postholder.
Safeguarding Duties And Responsibilities
The School is committed to safeguarding and promoting the welfare of children
and young people and recognises that safeguarding and promoting the welfare of
children is everyones responsibility. The School expects all staff and volunteers to
share this commitment to childrens safeguarding and to share this child-centred
approach. This approach means that staff must consider, at all times, what is in the
best interests of the child.
Additionally, The Following Is Expected Of All Staff
To uphold the Schools policies relating to safeguarding and child protection,
behaviour, health and safety and all other relevant policies
To promote and safeguard the welfare of children and young persons for
whom you are responsible and come into contact with
To report any safeguarding concerns using the relevant channels, such as
informing the Designated Safeguarding Lead, in a timely and appropriate
manner
To ensure full compliance with all statutory regulations, particularly the most
recent Keeping Children Safe in Education, and to communicate concerns to
the Designated Safeguarding Lead, other relevant staff of The Royal Ballet
School or local childrens services as appropriate.
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