DENTAL RECEPTIONIST JOB DESCRIPTION
General Purpose
Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental practice.
Main Job Tasks, Duties and Responsibilities
* greet patients
* register new patients according to established practice protocols
* assist patients to complete all necessary forms and documentation
* verify and update patient information
* inform patients of dental office procedures and policy
* move patients through appointments as scheduled
* enter all relevant patient information into data system
* maintain and manage patient records in compliance with privacy and security regulations
* answer and manage incoming calls
* respond and comply to requests for information
* schedule patient appointments
* confirm upcoming appointments and recalls according to office protocol
* check daily appointment schedule
* arrange patient charts for next day appointments
* fill in cancellations and no-shows
* organize referrals to other medical specialists
* dispatch lab work appropriately
* collect and receipt payments from patients at time of treatment
* inform patients of financial treatment plan options
* arrange payment schedule with patients
* prepare and mail billing statements
* prepare claim forms for dental insurance
* arrange supporting documents for insurance claims
* sort and distribute incoming and outgoing post
* monitor and maintain inventory of dental office supplies
* update patient education materials
* maintain a professional reception area
* safeguard patient privacy and confidentiality
Education and Experience
* general education degree or high school diploma
* knowledge of dental terminology, procedures and diagnosis
* knowledge of computer and relevant software applications
* knowledge of general administrative and clerical procedures
* working knowledge of dental insurance
Key Competencies and Skills
* communication skills
* information collection and management
* planning and organizing
* accuracy
* customer service skills
* team work
* initiative
* adaptability
* confidentiality
Job Types: Full-time, Permanent
Pay: £12.21-£15.00 per hour
Expected hours: 40 per week
Benefits:
* Company events
* Employee discount
Experience:
* Dental Reception: 1 year (preferred)
Work Location: In person