Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler.
Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.
To be considered for this role you must have end-to-end compliant handling experience.
Working Hours:
* Monday to Friday: 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift.
* Hybrid working is available following the successful completion of a 5–6 week training programme.
Key Responsibilities:
* Log, manage, and resolve customer complaints accurately and efficiently.
* Take full ownership of complaint cases, ensuring a thorough resolution process.
* Adhere to internal procedures, industry regulations, and company policies.
* Maintain professionalism and deliver outstanding customer service at all times.
* Work collaboratively with internal teams to expedite complaint resolutions.
* Keep customers informed with regular updates on their complaint status.
* Identify recurring issues and contribute to process improvements to prevent future complaints.
Requirements:
* Proven experience in end-to-end complaint handling.
* Strong written and verbal communication skills.
* Excellent attention to detail and problem-solving abilities.
* Ability to build and maintain strong customer relationships.
Salary:
* £25,000
Benefits:
* 33 days’ holiday (25 days’ annual leave + 8 public holidays).
* An extra day off for your birthday.
* Discretionary bonus scheme.
* Up to 20% pension contributions.
* Eyecare and private medical insurance.
If you’re interested in this opportunity, please submit your CV in confidence