Role Responsibilities:
* Build strong relationships with contract clients and conduct audit inspections.
* Monitor performance against SLAs and cleaning specifications.
* Manage daily employee wages and ensure Health & Safety compliance.
* Follow statutory Fire and Safety regulations to mitigate risks.
* Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we're looking for:
* Previous management experience in soft services/cleaning within facilities management.
* Excellent customer service and communication skills.
* Strong organisational and time management abilities.
* IT literacy, especially in Microsoft Office.
* Full UK clean driving licence (company car provided).
* IOSH Health & Safety qualification desirable.
What we offer you:
* Access to a virtual GP for you and your household.
* Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
* Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.