The Receptionist is responsible for welcoming and assisting all hotel guest.
Answer all incoming calls promptly and professionally, addressing enquiries or directing calls as appropriate
Welcome all guests warmly and courteously, using their name whenever possible to create a personalised experience
Accurately register guests upon arrival, verifying details and ensuring compliance with hotel and legal requirements
Foster a welcoming and professional atmosphere throughout the guest stay ensuring you capture guests' preferences to personalise each interaction
Take and process room reservations when required
Handle guest enquiries, requests, and complaints efficiently and professionally, ensuring prompt resolution or appropriate escalation
Coordinate closely with all Rooms Division teams, especially Guest Services, regarding VIP arrivals, room moves, and guest room readiness
Provide Night Reception coverage on a rota basis, ensuring continuity of guest service and operational standards
If you're our ideal Receptionist, you will have;
Hotel PMS experience, ideally Opera PMS
Customer service experience
Ability to work well under pressure
Ability to adapt to different and diverse guests and colleagues
Be organised and plan accordingly
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