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Technical Product Support Specialist, Pudsey
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Client:
Page Personnel
Location:
Pudsey, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d6e5bed0b0a4
Job Views:
3
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
* Fantastic Benefits Package
* Friendly Team Culture
About Our Client
This Global company operates within the retail industry, focusing on delivering high-quality products and exceptional customer service. They are committed to innovation and supporting their customers with reliable solutions.
Job Description
* Provide technical support to customers via phone & Email, ensuring timely and effective resolution of issues.
* Assist with troubleshooting product-related challenges and recommend appropriate solutions.
* Collaborate with internal teams to escalate and resolve complex technical queries.
* Maintain accurate records of customer interactions and technical issues.
* Support the Regional Sales team with technical information for their customers
* Stay updated on product developments and industry trends to offer informed support.
* Contribute to improving customer service processes and technical documentation.
The Successful Applicant
A successful Technical Product Support Specialist should have:
* Minimum of 2 years experience in a product support role.
* Proficient technical knowledge or tech savvy with an interest in new technology
* Strong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues.
* Ability to multitask.
* Experience within Engineering or technical motor products highly advantageous.
What's on Offer
* Personal Development fund
* Hybrid working model offering flexibility and work-life balance.
* Access to private healthcare and Medicash benefits.
* Charity days
* Bonus
* 25 days annual leave
Please note that this isn't an IT role and requires experience with Technical Electrical products.
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