Post: Money Adviser
Salary: £30,152.88 negotiable dependant on experience.
Holidays: 28 days plus an additional two weeks leave at Christmas.
Employer Pension Contributions.
Employee Assistance programme
Locations vary throughout Glasgow
Hours: 35 per week available on a fulltime/part-time/job share basis.
We are looking for an experienced Money Advice Worker to join our growing team at GEMAP. This is an exciting time to be part of the organisation as we expand our work to tackle poverty in Glasgow through high quality, person centred advice.
As a Money Adviser, you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.
We are looking for someone who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.
More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high quality advice in a respectful, non judgemental way and to supporting people at often challenging points in their lives.
Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.
We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.
If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.
Person Specification Advisor (Income Maximisation / Money Advice)
Qualifications & Training
Essential
Relevant training in General Advice, Welfare Rights, or Money Advice
Experience in providing one-to-one advice to clients (paid or voluntary)
Desirable
Formal accreditation or recognised qualification in Welfare Rights or Money Advice
Training aligned with Scottish National Standards for Advice and Information
Experience
Essential
Experience supporting clients with welfare benefits including an understanding of Universal Credit and legacy benefits
Experience assisting with benefit applications, reviews, mandatory reconsiderations and an understanding of the appeals process
OR
Demonstrable experience supporting clients with priority and non-priority debts
Essential (Alternative)
Experience providing money management and budgeting support
Experience negotiating with creditors on behalf of clients
Desirable
Experience managing a client caseload
Experience using AdvicePro or similar case management systems
Knowledge
Essential
Knowledge of income maximisation through benefits, tax credits, and grants
Understanding of debt solutions, liabilities, and negotiation strategies
Understanding of priority expenditure and budgeting principles
Knowledge of GDPR legislation in relation to clients and organisations
Understanding of equality and discrimination legislation
Skills & Competencies
Essential
Excellent communication and interpersonal skills
Ability to provide holistic, client-centred advice
Strong negotiation skills with creditors and statutory bodies
High standard of administrative skills and accurate record-keeping
Ability to ensure advice provided is accurate, clear, and compliant
Excellent customer care practice and ability to maintain professional boundaries
Confident using IT
Personal Attributes
Essential
Empathetic and non-judgemental approach to clients
Ability to work independently while responding to management direction
Well organised, reliable and able to prioritise workload effectively
Commitment to continuous learning and training
Additional Requirements
Ability to undertake any reasonable duties as directed by the Advice Services Manager
Satisfactory references required
Successful completion of a Disclosure Scotland check
TPBN1_UKTJ