Salary: £45,000 - 45,000 per year Requirements: Proven experience as an IT Administrator role. Experience in the hospitality industry is essential. Strong communication skills—both written and verbal. Flexibility to work on weekends as needed. Ability to commute to or relocate to Slough SL2 4PG before starting work (required). 5-star hospitality IT support experience of at least 3 years (required). Must have work authorization in the United Kingdom (required). Responsibilities: Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS, and office applications. Log, prioritize, and resolve IT support tickets within agreed SLAs. Escalate complex issues to the IT Manager or external vendors when necessary. Assist with onboarding/offboarding tasks, including user account and equipment setup. Maintain accurate records of IT assets, user accounts, software licenses, and equipment movements. Support procurement by preparing equipment requests and tracking stock levels. Document IT procedures, troubleshooting steps, and user guides as needed. Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. Support routine maintenance of servers, networks, and backups under guidance from the IT Manager. Ensure all systems remain updated with current patches and security updates. Monitor and report on equipment performance, arranging repairs or replacements as needed. Assist in monitoring the stability of Wi-Fi, telephony, and internal networks. Help maintain access control systems, CCTV integrations, and other estate technologies. Support guest-facing technologies and troubleshoot guest connectivity issues when required. Adhere to data protection, GDPR, and cybersecurity protocols set by the IT Manager. Assist with monitoring antivirus status, account access, password standards, and device security. Report any suspected security incidents immediately. Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. Assist in testing new systems and providing user feedback. Participate in estate-wide IT enhancement projects, including new system implementation. Technologies: Hardware Support Security Network More: We are looking for an IT Administrator to support the smooth day-to-day operation of our estates technology systems. This critical role involves providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. Our focus is on maintaining the stability and security of IT operations while enhancing guest satisfaction and business efficiency. The position offers a salary of up to £45,000 per year, along with benefits such as company pension, on-site parking, and sick pay. Our team works in a dynamic environment located in Slough, and we encourage candidates who are committed to excellence in IT support to apply. last updated 10 week of 2026