Crafting digital excellence behind timeless design.
Location: Andover/Hybrid with travel to Group locations as appropriate
Employment Type: Full Time, 6 month FTC
Role Summary
As part of the IT team, you’ll collaborate across departments to implement smart solutions, maintain robust systems, and enable innovation that supports our iconic brand. We are looking for an experienced professional to deliver project changes and provide second- and third-line support for AX and D365 ERP solutions. This role involves close collaboration with Group and Regional IT teams, business stakeholders, and third-party partners to ensure seamless system performance and successful implementation of enhancements.
Key Responsibilities
* Adhere to the IT project lifecycle, ensuring quality assurance and thorough testing of solutions, and securing CAB approval prior to release.
* Conduct detailed analysis between existing ERP installations and new business requirements, producing functional specification documentation (including standard, customized, and ISV integrations).
* Collaborate with business analysts and stakeholders at various levels to translate business needs into effective technical solutions.
* Facilitate testing and acceptance of new solutions to ensure successful implementation.
* Provide second- and third-line support to key users, identifying issues, small changes, and escalating according to the LC Support Model.
* Prepare and present relevant information to obtain CAB approval for changes.
* Execute software releases in coordination with the Infrastructure Team.
Qualifications
* 5+ years ERP support experience, mainly in AX and D365 F&O (other ERP products will be considered e.g. SAP, Oracle, PeopleSoft)
* Proven experience and knowledge of Retail business processes
* Technical experience with EDI
* Experience participating in the requirements gathering process for IT systems
* Bachelor’s Degree: Business or Technology related BA/BS
* Dynamics 365 F&O or AX (2012 R3) certifications
* Software development and / or PM methodology (PMI, ITIL, Prince2)
* Clear and concise oral and written communication skills
* Ability to lead people, teams and projects
* Understanding of aspects of business management and strategic evaluation
* Fluent English, additional languages would be an asset
Salary: £63,500 per annum
We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.
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