Overview
Customer Support Technician - Boston - 26,000
ALH Recruitment are looking to recruit a Customer Support Technician to work in their After Sales Support team, for our client who are a market leader across the globe. This role is based from our clients Head Office close to Boston. If you have Electrical/Electronics knowledge this will be advantageous, but it is not essential. Dealing with complaints would also be very advantageous but again not essential.
Responsibilities
* Experience dealing with Customers over the phone is essential; the job will involve problem solving and providing expert product knowledge at all times.
* Daily Tasks Include:
* Answering incoming calls from End users & Installers
* Creating & Maintaining Case records
* Answering incoming Emails from End users & Installers
* Speaking with Regional Champions
* Arranging POs and Call outs
* Answering incoming Live Chats from End users & Installers
Note: Full training will be provided to increase your product knowledge.
Qualifications
* Experience dealing with Customers over the phone is essential
* Electrical/Electronics knowledge is advantageous but not essential
* Experience dealing with complaints is advantageous but not essential
Hours
Mon - Friday (no weekends)
Application
If you feel you have the skills and experience to step into this exciting Customer Support position, please apply below
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