Description
Hours: Casual / Adhoc (there are no set hours/days of work - this role is to cover sickness and holiday within the existing team over Mon–Fri 8:30am–6:00pm, Sat 9:00am–5:00pm),
Are you a friendly, outgoing individual with a passion for customer service? Do you enjoy creating memorable experiences for visitors? Join our team as a Showroom Host, where you will be the first point of contact for guests visiting our showroom and play a key role in ensuring every visitor has a smooth, comfortable, and enjoyable experience.
Key Responsibilities
* First Point of Contact: Greet visitors as they arrive at the showroom, ensuring they feel welcome and valued.
* Provide Information: Offer detailed information about our services, products, and showroom offerings to ensure guests are well-informed.
* Guidance & Assistance: Escort guests to their destination within the showroom, providing assistance and answering any questions along the way.
* Administrative Tasks: Perform a variety of administrative duties, including maintaining showroom cleanliness, organizing displays, and ensuring all materials are up to date.
* Customer Service: Create a positive and comfortable environment for all visitors, ensuring their needs are met and that they have an exceptional experience throughout their visit.
Skills Knowledge and Expertise
* Excellent communication and interpersonal skills
* A friendly, approachable, and professional demeanor
* Ability to multitask and handle a variety of tasks simultaneously
* Strong attention to detail and organisational skills
* Previous customer service or administrative experience is a plus, but not required
* A passion for delivering outstanding customer service
Benefits
Our staff work hard, so it’s important we have rewards in place which allow them to look after their wellbeing out of work. Vines certainly have one of the best staff benefits packages in the industry.
As well as our standard benefits like pensions and life assurance we have some great additions and these are just to name a few;
Financial
* Car leasing opportunities for friends and family through a third-party provider
* Employee and customer referral scheme
Environment
* Fantastic work environment with newly refurbished staff canteens and outdoor break facilities
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.
Our mission is ‘to inspire each other to delight our customers’, we do this through our ‘Winning Together’ brand values;
* Working as One Team
* Being Warm and Welcoming
* Doing what you say you will do
We believe it’s these values which makes us successful.
We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.