Job Description
Chilly’s are actively looking for a Co-Brand Sales Assistant (inbound) to support the next stage of the Chilly's journey, as we supercharge our business growth. Chilly’s are looking for an energetic, forward thinking and positive individual that wants some commercial experience to kick start or take a next step in their career in sales.
In pursuit of our mission to accelerate the adoption and everyday use of reusable products we have now expanded the range to include a wider selection of reusable products with many more exciting products in development! Our products are created for an active urban lifestyle, with the perfect balance of distinctive style and unrivalled performance.
You will be joining a dynamic, fast-paced environment which deals with high value orders going to some of the biggest companies in the world (and lots of small ones too!). The Co-Brand business has accelerated dramatically over the past two years and the growth we are seeing means we need a detail-oriented and fast learning assistant to strengthen and support the team. This is a unique chance to join an ambitious team who are always looking to drive our inbound conversion rate, improve processes and bring the best service and product possible to clients.
What you'll be working on
* Handle team administrative duties related to our co-brand website
* Manage time effectively to respond to all leads efficiently against targeted metrics
* Manage your order pipeline from initial enquiry up until the point of delivery
* Meet and exceed activity based targets
* Simultaneously manage different order processing systems
* Liaise with our print and engraving outsource partners to ensure orders are processed to the correct time frame and best quality
* Processing invoices, raising POs for suppliers, and other order administration tasks
* Organising shipping and managing logistics partners to ensure timely delivery to end users
Job Requirements
Requirements
Must haves
* 6 -12 months in telephone based sales or customer service preferred, or a strong desire to work in a high paced sales environment
* Confident in speaking to customers on the phone and forming instant customer relationships
* Education: Degree preferable
* Proficient in Excel and other Microsoft Office programmes
* Experience using a CRM (we use Hubspot) and order management systems would be advantageous
* Highly collaborative
* Target driven and solution oriented
* Excellent communication skills
* Excellent attention to detail and organisation skills
* A positive approach to problem solving
* Eagerness to learn with a bias to action
* Ability to methodically and efficiently process large amounts of information
* Willingness to go the extra mile
* Excellent customer service
Job Benefits
What we offer:
* Holiday: 25 days plus a day off for your birthday
* Seasonal early finishes and a festive day off
* Hybrid working (3 set days Monday, Wednesday, Thursday in our canalside N1 office, 2 days at home)
* Pension scheme - 6% employer contribution
* Private Healthcare and cash plan
* Yu Life reward platform and Life Assurance
* Employee discounts on all Chilly’s products
* Physical, mental and financial wellbeing support through our benefit partners
* Development to support your growth with Chilly’s
* Discretionary bonus up to 10% of salary based on company performance
The type of person we’d like to work with:
At Chilly’s, we’re united by a set of values that guide our unique way of working.
They are:
Lead the Change
To lead the change we must never settle. It means being brave enough to set standards and, as leaders, ambitious enough to exceed them.
Less but Better
We work deliberately and decisively, focusing on what we believe in and being brave enough to say no to the things we don’t.
Ambitiously Collaborate
We care as much about each other’s contribution as we do our own, so we support one another to grow, and we turn to one another to learn.
Find a way
We work with conviction and with pace. Each of us takes ownership of our part to collectively drive momentum, bringing creativity and science together to always find a way.
Consumer Obsessed
The Chilly's consumer is the hero in our mission - we don't tell them how to think or feel; we are here to serve. Every role in Chilly's ultimately exists to understand and deliver for our consumer. We celebrate our audience and our community.