Salary: £40,000 - 70,000 per year Requirements: Significant experience managing NetSuite ERP in a complex environment, including configuration, optimisation, and support. Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring. Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes. Solid understanding of finance processes and controls, and how ERP design supports them. Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions. Strong problem-solving skills and calm operational leadership during incidents. Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact. NetSuite SuiteFoundation and/or role-specific certifications would be desirable but is not essential. Experience with SuiteScript, SuiteFlow, saved searches, workflows, and advanced reporting would be advantageous. Experience with common iPaaS tools (e.g., Celigo, Boomi, MuleSoft, Workato) and event-driven patterns would be desirable but is not essential. Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous. Responsibilities: Own the NetSuite ERP roadmap, balancing operational priorities with strategic improvements. Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements. Lead NetSuite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting). Maintain system governance including role-based access, segregation of duties, and change control. Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed. Own the integration strategy and end-to-end health of interfaces between NetSuite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse). Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths. Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls. Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting). Manage 3rd party developer engagements and external developers. Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices. Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows). Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes. Lead, coach and develop a small team of NetSuite administrators, analysts, and integration resources (directly and/or through partners). Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting. Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery. Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations. Support sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business. Technologies: API CRM ERP Support MuleSoft More: We are a forward-thinking company looking for a Senior Manager to own and evolve our NetSuite ERP platform and the integration landscape that connects it to our wider business. This is a hybrid role requiring some onsite presence at our Worcester office. In this hands-on leadership position, you will drive platform performance and roadmap delivery, ensuring integrations are stable, secure, and scalable. We offer a collaborative team environment that values creativity and sustainability, playing a pivotal role in shaping our brands social and environmental impact. last updated 4 week of 2026