SCUK Data Administrator - mth FTCCountry: United Kingdom
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrator’s to join our team on a full time, hybrid basis on a month fixed term contract (working at least days a week onsite in the office).
In this role you will be working through customer commission queries received through Data Subject Access Requests (DSAR’s) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met.
1. This is a Fixed Term role lasting months, and both interviews and training will be completed onsite
2. Training will be onsite for the first weeks with the option to work hybrid on successful completion
3. All applicants are also required to complete our mandatory vetting checks which can take – weeks to complete
4. Start dates are th and th January
Responsibilities will include:
5. Responding to customer commission queries in writing
6. Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSAR’s within a set time frame
7. Following company policy, adhering to service levels and any current legislation
8. Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
9. Ensuring all customer data is accurately recorded, factual and in line with GDPR
10. Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
11. Ensure all relevant legislation and regulation is followed
12. Any other ad hoc and reasonable requests from the management team
We’re looking for someone with:
13. Previous administrative experience
14. Their own initiative to investigate and resolve complex customer queries
15. Attention to detail
16. The ability to work under pressure and to tight deadlines
17. Excellent written communication skills, as well as strong numeracy skills
18. A positive, enthusiastic approach as well as excellent interpersonal skills
We have a range of benefits available which include:
19. £, per annum
20. days holiday per annum, plus bank holidays
21. £ flexible benefit allowance
22. Generous pension contributions
23. Employee assistance programme
24. Sharesave scheme
25. Gym passes at a reduced rate for, gyms, leisure centres etc
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.