Operational Readiness, Resilience and Response Manager
With 24 million customers in 6 countries, you can make your mark at Europe’s leading media and entertainment brand. Make your work the best of your life and thrive in a workplace where you can proudly be yourself – Sky is a truly exciting and inclusive place to work.
This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity; it is a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help keep people, assets and sites safe across the Sky family. From strategy development to incident response, we support, challenge and upskill the teams that keep all our people Safe@Sky.
What you'll do
* Help shape and lead elements of a best‑in‑class operational resilience function. Provide clear strategic / tactical level subject‑matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function.
* Own the performance of the Operational Resilience delivery at Sky, maintaining industry‑leading performance on key metrics such as incidents, continuity planning, finances and agreed SLAs as outlined in the resilience strategy.
* Be a business continuity expert and trusted business partner to senior leaders in the business. Keep up‑to‑date with and implement the most cutting‑edge developments in this field.
* Own and be accountable for a strong, robust and well‑designed Group‑wide control environment, working with Market resilience leads to ensure compliance.
* Design and deliver exercises, stress‑tests, reverse stress‑tests and other activities to test and improve resilience capabilities.
* Liaise with Market resilience leads to ensure good working relationships, clear governance, support, guidance and collaboration on resilience across the Group.
* Maintain up‑to‑date metrics on Group‑wide resilience capability and present them in detail to Executive level at any time.
* Liaise with a wide network of stakeholders to ensure they receive relevant, timely and accurate information that informs business decisions.
* Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables.
* Work with key Group stakeholders such as commercial and technology teams to integrate resilience principles and ways‑of‑working.
* Support senior leadership in the live response to major incidents or crises.
* Be the first point of contact for internal and external audit assignments covering crisis, continuity and emergency response.
* Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function.
* Deputise for the Head of Op Resilience when appropriate.
What you'll bring
* Excellent understanding of how resilience enables an organisation and ability to demonstrate its value.
* Strong leadership qualities and ability to communicate from the strategic to the operational levels of the business.
* Strong problem‑solving skills, able to analyse issues and develop effective solutions.
* Proven ability to think outside the box, challenge industry norms and adapt quickly to evolving requirements.
* Innovation in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience.
* Relationship‑building, influencing, facilitating and presenting skills at every level of business.
* Solutions‑focused mindset, measuring output on whether issues, problems or challenges are resolved as a criterion for success.
* Iterative approach, high tempo, delivering quickly and frequently with high‑quality outputs that require little to no rework.
* Calm under pressure and able to execute clear command and control measures in stressful situations.
* CBCI qualification.
Team overview
‘Operational Resilience’ is Sky’s ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky’s operational resilience capability is to maintain the customer experience and safeguard Sky’s people, business and reputation. Sky’s operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response.
The Rewards
* Sky Q – the TV you love all in one place.
* A generous pension package.
* Private healthcare.
* Discounted mobile and broadband.
* Access to a wide range of exclusive Sky VIP rewards and experiences.
How you'll work
We know the world has changed, and we want to offer our employees the chance to collaborate in our unique office spaces, whilst enjoying the convenience of working from home. We have adopted a hybrid working approach to give more flexibility on where and how we work. You will learn more about what this means for this role during the recruitment process.
This role includes a rotational On‑Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and facilitating efficient resolution of issues outside of regular business hours when required.
Inclusion
At Sky we don’t just look at your CV. We focus on who you are and your potential, and we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We are an equal‑opportunity employer and comply with all relevant EEO legislation.
Your office base – Osterley Campus
Our Osterley Campus is a 10‑minute walk from Syon Lane train station. You can also hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are plenty of bike shelters and showers.
On campus you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
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