Job Description:
Centre Manager
Clapham Clinic - London SW11 1TT
Permanent
Competitive salary + fantastic benefits
Full time – 40 hours a week
We make health happen.
Role Overview
As a Centre Manager, you’ll be accountable for leading and owning all Health Centre activities to ensure performance is optimised and clinical governance processes are adhered to. The role holder will be accountable for driving and improving operational performance across all service lines and for ensuring their respective Bupa Health Centre consistently delivers the highest standards of customer service and satisfaction. You will take operational accountability for centre growth, quality improvement and people management and will drive a culture of continuous improvement by reviewing demand, understanding customer’s needs (adults and children) and delivering process improvements.
You’ll help us make health happen by:
1. To lead and manage commercial and business needs of the Health Centre, overseeing and maintaining client contracts and business relationships
2. To drive operational efficiency through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do
3. Use insights from the Net Promoter System to continually drive improvements to the customer experience across their Health Centre
4. To seek opportunities to maximise the business by owning the local marketing plan, raising the centre’s profile in the local community and use the expertise within Marketing and Sales to convert leads into new business
5. To seek opportunities to maximise the business by owning the local marketing plan, raising the centre’s profile in the local community and use the expertise within Marketing and Sales to convert leads into new business
6. To be the operational lead with key corporate companies and to support the Area Manager with new business and service lines developments, client relations and tenders
7. To analyse failure demand, customer satisfaction results, complaints and immediate feedback. Work towards understanding the root cause and put in place speedy remedial actions
8. To maintain and develop a robust and proportionate control environment to ensure regulatory compliance (CQC) and appropriate location of accountability, without prejudice to commerciality and customer responsiveness. Ensure all risks are managed in Clinics in line with relevant risk appetite statements and Clinical Governance
9. Ensures a culture of compliance is fostered and achieves 100% regulatory compliance (or similar) levels. Works within QMS framework
Key Skills / Qualifications needed for this role:
10. 3+ Years experience of management in a busy clinic environment
11. Strong experience of leading teams and people management including evidence of the ability to engage and motivate people
12. Strong operational experience
13. Experience of working in a regulated environment
14. Experience of the health and care and / or wellbeing industry
15. Good track record of driving business performance and delivering business results
16. Strong problem solving and project management skills
17. IT proficiency including the use of Microsoft office systems
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
18. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
19. Bupa health insurance as a benefit in kind
20. Enhanced pension and life insurance
21. Option to join dental insurance scheme at a discounted rate
22. Access to our Digital GP platform on you mobile
23. Access to family mental health line
24. Financial wellbeing channels
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.