Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Multi-site customer experience manager

Ilford
Nuffield Health
Customer experience manager
Posted: 1h ago
Offer description

40 hours per week Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. As a Multi-Site Customer Experience Manager, you’ll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey. You’ll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention. As our Multi-Site Customer Experience Manager, you will: • Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey. • Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number. • Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service. • Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys. • Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability. • Deputise for the General Manager. • Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Customer experience manager
Bromley
Sainsbury
Customer experience manager
Similar job
Customer experience manager - technology & scientific computing
London
Novartis
Customer experience manager
Similar job
Senior digital customer experience manager
London
Ralph Lauren Corporation
Customer experience manager
See more jobs
Similar jobs
Nuffield Health recruitment
Nuffield Health jobs in Ilford
Service jobs in Ilford
jobs Ilford
jobs Greater London
jobs England
Home > Jobs > Service jobs > Customer experience manager jobs > Customer experience manager jobs in Ilford > Multi-Site Customer Experience Manager

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save