About the Role
We are looking for an exceptional General Manager to lead our prestigious Inn on The Square, located in the heart of Keswick. This is an outstanding opportunity to manage one of the Lake District's most charming boutique hotels, which overlooks the historic market square in one of England's most beautiful areas.
This hands-on leadership role requires you to lead from the front. As General Manager, you will be actively involved in daily operations while also being responsible for the strategic direction and financial success of this unique property. You will work alongside your team, be visible to guests, and ensure our visitors have an unforgettable experience in the Lake District through your direct involvement and leadership.
Key Responsibilities
Operations Management
Take a hands-on approach to hotel operations, working directly with front office, housekeeping, food & beverage, and maintenance teams
Be visible and accessible to both guests and staff, leading by example on the floor
Personally ensure exceptional guest service standards are maintained and exceeded
Actively participate in daily operations while managing to maximize revenue, profitability, and guest satisfaction
Implement and maintain quality assurance programs through direct involvement and observation
Drive revenue growth through effective sales and marketing strategies
Leadership & Team Development
Lead, motivate, and develop a high-performing team across all departments
Recruit, train, and retain top talent in line with company values
Foster a positive working culture that promotes employee engagement and excellence
Conduct regular performance reviews and provide ongoing coaching and development
Guest Experience
Maintain the highest standards of guest service and satisfaction
Handle escalated guest issues with professionalism and efficiency
Continuously improve the guest experience through innovation and attention to detail
Monitor and respond to online reviews and feedback
Essential Requirements
Experience & Qualifications
Minimum 5 years' experience in senior hotel management, preferably in a General Manager role
Proven track record in boutique or independent hotel operations
Strong commercial acumen with P&L responsibility
Excellent leadership and people management skills
Skills & Competencies
Outstanding communication and interpersonal abilities
Strong problem-solving and decision-making capabilities
Proficiency in hotel management systems and Microsoft Office
Knowledge of health & safety, licensing, and hospitality regulations
Ability to work flexibly including evenings, weekends, and holidays
Personal Attributes
Passionate about hospitality and delivering exceptional guest experiences
Hands-on leadership style with willingness to work alongside the team at all levels
Resilient and adaptable with excellent organizational skills
Professional presentation and demeanour while maintaining approachability
Energy and enthusiasm for leading from the front
Full UK driving license preferred
What We Offer
Competitive salary commensurate with experience
Performance-related bonus scheme
Comprehensive benefits package including pension contributions
Opportunities for professional development and career progression within Lake District Hotels Ltd
Staff accommodation available for a period of six months
Discounted stays and a generous staff discount scheme across our hotel portfolio
Beautiful working environment in the heart of the Lake District
About Lake District Hotels Ltd
Lake District Hotels Ltd are a distinctive collection of six family-owned and run, award winning hotels situated in the most beautiful parts of the northern Lake District. From 4-star luxury hotels on the shores of Ullswater and Derwentwater, to a traditional coaching inn and hotels in the town centre of Keswick - our Lake District hotels are recognised for the warmth of their welcome, unrivalled personal attention and excellent service.
The Inn on the Square is ideally located in Keswick's market square, blending traditional Lakeland charm with modern comfort. We offer 34 bedrooms and feature the Brossen Steakhouse Restaurant. Our guests appreciate our personalised service, excellent location, and authentic Lake District experience.
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