Voice Engineer / Voice System Administrator
This role may be suitable for; VOIP engineers, Voice IT engineers, Technical Voice Specialists, Voice Support Engineers, VOIP specialists.
The role;
TelXL is looking for a Voice System administrator with strong telephony expertise to assist us in running our Tier 1 telephony platform enabling our partners and end customers to provide a superb communication experience to their customers.
We pride ourselves on running a highly resilient platform which meets a complex range of standards, including but not limited to PCI DSS, C+ and ISO20071.
Location : Hybrid 2/3 days office based in Redditch /Birmingham
Who are we;
TelXL is a successful CCaaS ( Contact Centre) Vendor with a Tier 1 telephony platform underpinning it inhouse built Software, enabling SME business across the UK to offer exceptional customer service to their end customers.
We work across industries and our technology and platform enables customer interactions across Public section, Insurance, Finance, Utilities and Leisure.
You will be working in a technically diverse team with the opportunity to expand your skill set and knowledge on a regular basis. An interest in automation\devops would be beneficial in order for you to support a multi-site hybrid Windows\Linux hardware platform through a period of change
In brief the purpose of this role;
You will be apivotal personin supporting a multi-site telephony network
You will have a keen eye for identifying areas of improvement, and work to introduce new technologies and process to help deliver on our Product roadmap.
Be responsible for upgrading and updating hardware/software to meet system requirements resulting in increased productivity and ensuring stability.
Complete installation and configuration of Asterisk voice servers to meet customer and service uptime requirements
Maintenance and configuration of new Bordernet SBCs to meet customer and service uptime requirements
Ideally you will have experience in the following areas;
Asterisk and OpenSips, installation and configuratiom
Strong experience of VOIP in the telecoms industry
Some experience of scripting, automaton for both windows and linux.
Standards compliance PCI, CE+ and ISO
Teams direct routing
For more information regarding the role please contact Laura Oxley (laura.oxley at telxl.com) or Zoe Fox ( zoe.fox at telxl.com )
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