Senior Aftermarket Manager Birmingham £80,000 to £90,000 Car Allowance Bonus Package NEOS Engineering Recruitment are working with a market-leading organisation within the Material Processing sector who are looking to appoint a Senior Aftermarket Manager to take full ownership of their aftersales function. This is a pivotal hire for the business. There is currently no dedicated leadership across aftermarket, meaning this role offers a genuine opportunity to build, shape and lead the entire function, with a clear pathway to Director level. The Role: • Full ownership of the Aftermarket division – parts, service, warranty & site operations • Lead and develop nationwide service operations, supporting machinery across customer sites • Manage and grow a team of 10 (Service Engineers & Parts), with plans to scale further • Oversee coordination of multiple OEM product lines across parts, service and support • Take control of parts sales, warehouse operations and stock strategy • Build and modernise the parts department – systems, processes and commercial performance • Manage warranty claims and liaise directly with OEMs and factories • Support breakdowns, servicing and technical queries across the customer base • Oversee service contracts and long-term support agreements • Drive aftermarket revenue through parts sales and service delivery • Work closely with internal teams to support the installed machine population • Contribute to budgeting, forecasting and overall business growth The Candidate: • Proven background in the Crushing, Screening or Material Processing sector • Strong aftermarket experience – parts, service, warranty & contracts • Previous leadership experience managing engineers and parts teams • Commercially minded – understands how to drive revenue through aftermarket • Experience dealing with OEMs, suppliers and factory relationships • Able to build structure – processes, systems and scalable operations • Comfortable working in a hands-on, evolving environment • Strong organisational and communication skills • Full UK Driving Licence and happy to travel The Opportunity: This position represents a significant opportunity to take strategic ownership of a developing aftermarket function within a well-established organisation. The successful candidate will be responsible for shaping and implementing the structure, processes and commercial strategy across parts, service and support operations. With a strong existing customer base and installed equipment population, there is a clear platform to enhance aftermarket performance and drive sustainable revenue growth. The role offers genuine scope for progression, with the potential to evolve into a Director-level position as the function matures and expands.