* As Head Receptionist, you will oversee the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients.
* You will be responsible for dealing with minor admin related complaints.
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
* Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
* Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
* You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
* Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must., You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
* You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
* You are calm, attentive and always focus on the clients' needs.
* You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
* You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
* Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Norwich practice.
This is a part time role working 27 hours a week with no weekends included. Your hours will be split as follows Monday - 8:30am - 2pmWednesday - 8:30am - 2pmThursday - 1:30pm - 7:15pmFridays 2pm - 7:15pm There will also be another 5 hours additional to this which is flexible for 1-1s and possible extra training/support for the team. This role will initially be paid at 13.60 per hour, In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
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