Join the Expedia Group Family!
At Expedia Group, we’re on a mission to power global travel for everyone, everywhere. Our cutting-edge technology is designed to make travel smoother and more memorable, while our innovative solutions support our partners. We pride ourselves on our diverse, vibrant, and welcoming community, which is essential to our success. Why Join Us?
We believe that to shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs. Here, differences are celebrated, and we know that when one of us wins, we all win! We offer a comprehensive benefits package that includes: Exciting travel perks Generous time-off policies Parental leave A flexible work model with amazing office spaces Career development resources to fuel your passion for travel Join us in building a more open world! Position: Senior Manager, Lodging Operations
This is your chance to be part of one of the largest teams within Expedia Group: the Traveler & Partner Services Platform (TPSP). This team unites global support for travelers and supply partners across all Expedia Group brands and strategic partnerships, focusing on lodging lines of business—hotels and Vrbo. Your Role:
As the Senior Manager of Lodging Traveler Operations, you will: Lead Process Transformation:
Oversee all aspects of process transformation, from discovery to scalability. Drive Business Cases:
Develop and realize business cases to tackle major opportunities for efficiency. Apply Expertise:
Utilize your knowledge of process reengineering and continuous improvement to achieve goals. Communicate Vision:
Act as a key communicator, articulating the vision for Lodging Improvement Traveler to ensure buy-in. Partner with Leadership:
Align operational improvements with processes, policies, and products. Lead a Team:
Mentor and coach a small team of process leads to advance their career development. Build Playbooks:
Create resources to proactively address issues and enhance efficiency. Provide Insights:
Contribute actionable recommendations based on data analysis. Monitor KPIs:
Analyze trends to pursue continuous improvement. Create Visual Stories:
Develop compelling presentations for executive audiences. Collaborate Across Teams:
Facilitate communication and alignment between diverse departments. Support New Initiatives:
Contribute to the successful adoption of new products and processes. Generate Reports:
Lead data-informed decision-making through insightful reporting. Experience & Qualifications:
We’re looking for someone with: 5+ years of operational management experience in a dynamic customer care environment. Proven success in developing and exceeding KPIs. Expertise in data analysis and the ability to present clear insights. Experience in managing large-scale projects and transformation programs. A knack for solving complex business problems with innovative solutions. A high-energy, positive outlook with a passion for continuous improvement. Outstanding communication, collaboration, and negotiation skills. The ability to motivate and empower others towards organizational goals. Comfort in high-pressure situations and a self-starter attitude. Willingness to travel up to 50% as required. Compensation & Benefits:
The total cash range for this position in Austin is
$141,500.00 to $198,000.00
, with the potential to increase based on performance. We also offer a wide range of benefits, including: Medical, dental, and vision coverage Paid time off Employee Assistance Program Wellness & travel reimbursement Travel discounts and IATAN membership Join Us!
We are proud to be recognized as a Best Place to Work on Glassdoor in 2024 and to have an award-winning culture. If you’re ready to make a difference in the world of travel, we want to hear from you! Expedia Group is committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.