Location:
Chester, UK (Hybrid – 50% onsite, 50% remote)
Employment Type:
6-Month Contract (TP)
Start Date:
Immediate joiners / within 2 weeks preferred
No. of Openings:
3
About the Role
We are looking for
Multilingual Service Desk Analysts
to join our client's IT Service Desk team in Chester. This is an excellent opportunity to work in a dynamic support environment, providing first-line technical support to users across multiple regions.
Key Responsibilities
* Provide 1st line IT support by troubleshooting technical issues and resolving incidents.
* Log and classify tickets using
ServiceNow
and ensure timely resolution within SLAs.
* Escalate and coordinate cases that require cross-team collaboration.
* Monitor service queues, prioritize issues, and ensure customer satisfaction.
* Deliver excellent customer service with clear and effective communication.
Language Requirements
We have
three openings
, each requiring fluency in different language combinations, in addition to English:
* Position 1
– French
* Position 2
– Spanish + Italian
* Position 3
– Spanish + Portuguese
Skills & Experience
* Background in IT Service Desk / Technical Support.
* Familiarity with
ServiceNow
(or similar ticketing system).
* Strong troubleshooting and problem-solving ability.
* Excellent written and verbal communication skills.
* Multi-tasking and prioritization skills in a fast-paced environment.
* Collaborative, customer-focused team player.
Why Join?
* Hybrid working model (balanced onsite & remote).
* International exposure supporting multilingual users.
* Opportunity to work in a collaborative and dynamic IT support team.
How to Apply
If this opportunity interests you and you are available to join immediately or within a short notice period, please send your
updated CV
to
.