Life Claims AssessorLife Claims Assessor
Location: Remote
Salary: £30,000 - £32,500 (depending on skills and experience)
Are you an experienced Life Claims Assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.
As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.
You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.
What we expect from you:
1. Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:
2. Assessment of claims in line with the client claims philosophy and policy terms and conditions.
3. Obtain further information in relation to claims or potential claim enquiries
4. Explain claims requirements and decisions
5. Resolve appeals andplaints
6. Build and maintain relationships with intermediaries and service providers
7. Contribute ideas for the continuous improvement of the claims business process to ensure our claims remains innovative and forward thinking constantly challenge the status quo.
8. Work closely with other areas like Group Claim Assessors, Underwriting, Actuarial, Client Services to develop a thorough understanding of the business and contribute to best practice overall.
Key requirements
9. Recent experience of assessing claims for Life underwritten protection products
10. Excellent inter-personal andmunication skills
11. Well-organised and ability to manage several tasks at the same time
12. Desire to deliver excellent customer service. A demonstrable 'can-do' attitude with the ability to pro-actively manage workload.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.
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Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Job ID R00276386