What will you be doing?
As a Communications Consultant you will be:
1. Drafting communications material and ensuring all materials meet LCP quality standards. These materials might include newsletters, website copy, member guides and booklets, educational material including short videos, tutorials and seminars, email nudges and postcards as well as annual member benefit statements
2. Reviewing drafts produced by other members of the team, feeding back comments and ensuring changes are made in line with the project timescales
3. Managing workload and campaigns, including the development of project plans and liaison with client and internal stakeholders and external suppliers
4. Briefing the LCP Brand & Design team to develop high-quality designs for less complex projects, from concepts to completion of finished artwork
5. Checking your own work for errors, inconsistencies and improvements before sharing with more experienced team members for review
6. Following LCP procedures and best practice, particularly when producing external materials or handling client data
7. Supporting the development of new products and services for both digital and print media
8. Supporting the new business process
9. Contributing to the development of client communication strategies and campaigns
10. Managing the production of communications, for example by liaising with web-developers or instructing printers
11. Supporting client relationship management, preparing materials, and attending client meetings where appropriate
12. Development of templates and best practice material
13. Analysis of data from member surveys, client feedback, website monitoring and focus groups to understand the changing nature of audiences and best use of traditional and new technologies
What skills and experience are we looking for?
Essential -
14. Strong experience of working as a pensions communications consultant, leading relationships with fee-paying clients
15. Very experienced in drafting engaging, accurate and accessible copy for a range of audiences and media
16. A strong eye for design, and experience briefing designers and working alongside them to generate the great creative ideas
17. Demonstrable success in building great client relationships
18. A strong understanding of the UK pensions market, understanding all products, schemes and providers
19. Comfortable with the language of investments and pensions, and experience in making this understandable for non-experts
20. Experience and understanding of delivering via print, web, video, digital and motion graphics and of working alongside specialist suppliers in these fields
21. Able to plan and prioritise effectively, as demonstrated by experience working on numerous projects simultaneously, building project plans and delivering to them
22. Able to price work, manage budgets and support the client billing process
23. Experience of checking your own copy and that of others, and of giving feedback to colleagues to improve standards across the team
24. A strong understanding of business risks relating to communications, and how to follow established working practices and procedures
25. Experience in applying your skills to help people understand pensions
26. Proficient in Microsoft Teams, Outlook, Word, PowerPoint, Excel, with an understanding of Adobe Creative Suite. Comfortable with a range of AI tools
Desirable -
27. Graduate-level education
28. Strong technical knowledge of pensions legislation as it pertains to communications
29. Experience managing cross-functional teams to ensure delivery of client work
30. Experience of responding to new business requests or presenting in pitches
31. Communications thought leadership, such as presenting at conferences or producing blogs
32. Experience of developing new products and services for clients
33. Pensions or investment qualifications
What’s in it for you?
Take a look at our and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:
For you:
34. Hybrid working (see top of the advert for details)
35. Professional study support (where applicable)
36. Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
For your family:
37. Life assurance
38. Income protection
39. Enhanced maternity/paternity/adoption and shared parental leave
For your health:
40. 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
41. Private medical insurance
42. Discounted gym memberships, critical illness and dental insurance through our flexible benefits
43. Eye care vouchers
44. Cycle to work scheme
45. Digital GP services
For your wealth:
46. Competitive pension scheme
47. Discretionary bonus scheme
48. High street discounts
49. Season ticket loans
For others:
50. Volunteering opportunities
For the environment:
51. Electric vehicle salary sacrifice scheme (qualifying period applies)