ACS Staffing Solutions arepartnering with a Kettering-based client seeking a proactive Collections Advisor to join their team on a full-time, permanent basis. This role will be pivotal in managing a portfolio of business accounts, coordinating collections on bad debt accounts, and providing valuable advice on collections issues.Key Responsibilities:
* Manage receivables and collections, comprising 70% of the working week.
* Resolve customer issues promptly to maintain high levels of customer satisfaction.
* Report and track net losses to sales management for strategic decision-making.
* Serve as the primary point of contact between the business and field-based representatives, fostering and nurturing relationships to promote the features and benefits of the credit program.
* Educate franchisees on collection programs and policies.
* Recommend legal action to management and execute necessary court follow-up actions.
* Ensure collection procedures adhere to corporate policies and regulatory requirements.
* Negotiate partial and extended payments with customers.
* Develop strong business relationships with regional sales management and franchise sales force to achieve sales objectives.
* Actively promote credit sales programs to field personnel, providing training and support as needed.
* Handle client credit approval appeals and provide weekly forecasts to the management team.
Skills and Experience Req...