Job Summary
Summercroft Surgery is seeking an experienced and proactive HR professional to take a lead role within the Practice and ensure the smooth operations of the clinical and administrative teams on a daily basis.
About Us
We provide high‑quality healthcare to 9,700 patients, staffed by 3 Partners, 5 GP salaried doctors and a multidisciplinary team to maintain a healthy clinician‑to‑patient ratio. Located in Farnborough, Kent, we are part of the Five Elms Primary Care Network and have high QoF achievement. We consider ourselves forward‑thinking and quick to adapt to changes.
Job Details
Date Posted: 12 November 2025
Pay scheme: Very Senior Manager (VSM)
Salary: Depending on experience
Contract: Permanent
Working pattern: Part‑time
Reference number: A2740‑25‑0000
Locations: Starts Hill Road, Farnborough, Orpington, Kent, BR6 7AR
Job Responsibilities
* Lead and manage the clinical and administrative staff to implement partner decisions.
* Develop and maintain practice policies and ensure compliance.
* Overall accountability for recruitment, retention, ongoing training, development, performance management and welfare.
* Drive and monitor performance management, appraisal and talent development.
* Lead on employee relations, ensuring fair and consistent application of policies and procedures.
* Support management and organisational development.
* Oversee risk management processes, compliance with CQC, H&S legislation and statutory obligations.
* Maintain and develop positive relationships with patients, organising patient participation and managing complaints.
* Oversee maintenance, safety and operational efficiency of the building and facilities.
* Liaise and attend meetings with PCN, ICB, community services, suppliers and other external stakeholders; provide feedback on salient points and actions.
* Manage a wide range of HR and operational responsibilities with attention to detail and a thirst for knowledge.
Qualifications
Essential Qualifications
* Extensive general HR experience in a healthcare or service‑based environment.
* Degree‑level qualification or equivalent experience.
* CIPD qualified (Level 5 or above preferred).
* Strong interpersonal and influencing skills to build trusted relationships across all levels.
* Proactive, adaptable and solution‑focused approach.
* Competence in Microsoft Office and HR information systems.
* Experience of CQC, H&S, statutory and regulatory compliance.
Desirable Qualifications
* NHS/Primary care/General Practice/PCN experience.
* Experience working within NHS or Primary Care frameworks.
* Business acumen related to workforce planning.
* Masters degree in human resources management or related discipline.
* Experience with EMIS, Docman and Accurx.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer: Summercroft Surgery
Address: Starts Hill Road, Farnborough, Orpington, Kent, BR6 7AR
Website: http://summercroft.net/
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