Sytner are seeking a highly driven, detail orientated and commercially focused Enquiry Manager to oversee and manage the inbound and outbound enquiries and prospecting in Mercedes-Benz of Bath, focusing on maximising enquiry conversion, delivering exceptional customer response standards and ensuring we capitalise on opportunities in the sales department.
Key Responsibilities
Enquiry management and conversion
* Oversee all inbound and outbound sales enquiries across phone, email, website and third‑party platforms
* Ensure rapid response times and professional communication
* Implement structured processes to maximise appointment setting and success
* Monitor and analyse enquiry performance metrics
* Identify trends and set processes to continually improve
* Ensure follow‑up calls are made to confirm the customer receives the best possible experience
Coaching, Development and performance Management
* Lead and develop the enquiry function, setting clear expectations
* Coach and mentor the sales team to improve lead handling, customer engagement and conversion
* Provide regular feedback to the senior management team on training opportunities, performance and ensure enquiry standards remain high
* Drive a culture of accountability and customer focus across the department
Systems, Compliance and reporting
* Maintain very high standards of CRM and DMS accuracy, ensuring every customer interaction is recorded correctly
* Produce reports on enquiry performance, conversion rates and operational improvements
* Ensure compliance with FCA regulations, GDPR and internal policies
About You
This role suits an individual with a broad knowledge of the motor trade or other fast‑paced, target‑driven retail environment. Ideally, you have an outstanding track record in sales or sales management, well‑developed leadership and communication skills, IT literacy, and experience with DMS and/or CRM. You must maintain exceptionally high standards, demonstrate great initiative, work logically and under pressure, bring innovative ideas into the department and continue to drive performance while challenging the status quo.
Why Sytner?
Sytner Group is delighted to provide an industry‑leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
* Enhanced Holiday Entitlement – 33 days inc. bank holidays
* Industry‑leading Maternity, Paternity and Adoption Pay
* Career Development
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary / community work
Diversity and Inclusion
We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to diversity and inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information on reasonable adjustments and the recruitment process, please let us know.
Location
Mercedes‑Benz of Bath
Foxcote Avenue, Peasedown St. John, Bath, South West, United Kingdom, BA2 8SF
#J-18808-Ljbffr